This Privacy Policy explains how personal information is collected and processed when you visit or make a purchase through valeriadomingueznieves.com.
Information we collect
Depending on how you interact with the website, we may collect information including your name, billing and shipping address, email address, telephone number, order and transaction information, communications with us, and technical information relating to your use of the website.
Payment information may be processed directly by the payment service providers available through our website. We do not necessarily receive or store your complete payment card details.
How we use your information
We process personal information where necessary to:
• process, fulfil and deliver your orders;
• manage payments, returns and customer service requests;
• communicate with you about your order;
• comply with our legal, accounting and tax obligations;
• maintain the security and proper functioning of the website; and
• send marketing communications and newsletters where you have given your consent or where otherwise permitted by law.
Legal basis
Depending on the purpose, personal data may be processed on the basis of the performance of a contract, compliance with legal obligations, your consent or our legitimate interests where applicable.
Marketing communications
If you subscribe to our newsletter, we may use your email address to send you news, product launches, updates and other marketing communications.
You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting hello@valeriadomingueznieves.com.
Service providers
We may share personal information with service providers where necessary to operate the website and fulfil orders, including ecommerce and website hosting providers, payment processors, shipping and logistics providers, email and marketing platforms, analytics providers and professional advisers.
These providers may only process information as necessary to provide their respective services and subject to applicable data protection requirements.
International transfers
Some service providers may process personal information outside the European Economic Area. Where applicable, appropriate safeguards will be used in accordance with applicable data protection legislation.
Data retention
Personal information will be retained only for as long as necessary for the purposes for which it was collected and for any additional period required to comply with legal, accounting, tax or other applicable obligations.
Your rights
Under applicable data protection legislation, you may have the right to request access to your personal data, rectification of inaccurate data, erasure, restriction of processing, portability of your data and objection to certain processing.
Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out before its withdrawal.
To exercise your rights, contact hello@valeriadomingueznieves.com.
You also have the right to lodge a complaint with the competent data protection supervisory authority, including the Spanish Data Protection Agency (AEPD) where applicable.
Changes to this Privacy Policy
We may update this Privacy Policy when necessary to reflect changes to our website, services or legal obligations.
Contact
For any questions regarding this Privacy Policy or the processing of your personal information, please contact:
hello@valeriadomingueznieves.comPrivacy Policy
Returns
We hope you love your piece. If for any reason you wish to return your order, you may request a return within 15 calendar days from the date you receive your order.
To request a return, please contact us at hello@valeriadomingueznieves.com before sending your item back. We will provide you with the necessary return instructions.
Items must be returned unused, unworn and in their original condition and packaging. We reserve the right to refuse a return if an item shows signs of use or damage beyond what is necessary to inspect it.
Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as the returned item remains the customer's responsibility until it reaches us.
Once your return has been received and inspected, your refund will be processed using the original payment method. Refunds will include the standard outbound delivery cost where required by applicable law. Any additional cost resulting from choosing a delivery method more expensive than our standard delivery option will not be refunded.
We may withhold the refund until we have received the returned item or you have provided evidence that it has been sent back, where permitted by applicable law.
Personalised pieces
Items made specifically to your specifications or clearly personalised are not eligible for return under the right of withdrawal, except where the item is faulty, defective or otherwise required by applicable law.
Faulty or incorrect items
If your order arrives damaged, defective or you receive an incorrect item, please contact hello@valeriadomingueznieves.com as soon as possible, including your order number and photographs where appropriate. We will review the issue and provide a suitable solution in accordance with applicable consumer law.Terms of Service
These Terms & Conditions apply to purchases made through valeriadomingueznieves.com.
The online store is operated by Valeria Dominguez, trading as Valeria Dominguez Nieves, based in Spain.
By placing an order through this website, you confirm that the information provided during checkout is accurate and complete and that you accept these Terms & Conditions.
Products
Our accessories are handmade. Due to the nature of this process, slight variations between pieces may occur and are part of the individual character of each item. We make every effort to display colours, dimensions and details as accurately as possible.
Prices and payment
All prices are displayed in euros (€), unless otherwise stated. Any applicable taxes and shipping costs will be shown during checkout before the order is completed.
Payment must be successfully completed before an order can be processed.
Order preparation
Orders are generally prepared within 3–5 business days. This preparation time is separate from the carrier's delivery time.
If an unexpected issue affects your order or significantly delays its preparation, we will contact you using the email address provided when placing the order.
Shipping
We currently ship within Spain and to selected European Union destinations.
Available shipping methods and costs are calculated according to the delivery destination and displayed at checkout before payment.
Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if you notice an error in your shipping information.
Returns
Eligible products may be returned in accordance with our Return Policy. Customers have 15 calendar days from receipt of their order to request a return.
The direct cost of returning an eligible product is borne by the customer unless the product is faulty, incorrect or applicable law provides otherwise.
Items made according to the customer's specifications or clearly personalised may not be eligible for the right of withdrawal, as permitted by applicable law.
Intellectual property
All content on this website, including photographs, designs, graphics, text, logos and other original material, is owned by or licensed to Valeria Dominguez unless otherwise stated. It may not be reproduced, distributed or used for commercial purposes without prior permission.
Contact
For questions regarding an order, return or these Terms & Conditions, please contact:
hello@valeriadomingueznieves.com
These Terms & Conditions are governed by applicable Spanish law, without prejudice to any mandatory consumer protection rights applicable to customers residing in other jurisdictions.Return Policy
Each piece is carefully prepared and packed by hand. Please allow 3–5 business days for your order to be prepared before shipment.
We currently ship within Spain and the European Union.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, when available.
Shipping Rates
Shipping costs are based on the delivery destination and are shown at checkout before payment.
Destination Standard Shipping
Spain — Mainland €3.90
Spain — Balearic Islands €6.50
Spain — Canary Islands €10.50
Spain — Ceuta & Melilla €13.50
Portugal €4.90
Austria, Czech Republic, France, Germany, Lithuania & Luxembourg €6.90
Belgium, Denmark, Italy, Latvia, Poland, Slovakia, Slovenia & Sweden €7.90
Bulgaria, Croatia, Estonia, Greece, Hungary, Ireland, Netherlands & Romania. €11.90
Cyprus & Finland €15.90
Malta €19.90
These rates apply to standard shipping. The final shipping cost will always be displayed at checkout before you complete your purchase.
Delivery Times
Delivery times vary depending on the destination and carrier.
Please note that our 3–5 business day preparation time is separate from the shipping transit time.
Delivery estimates provided by the carrier are indicative and may occasionally be affected by circumstances outside our control, including peak periods, weather conditions or carrier delays.
Tracking
When tracking is available, you will receive your tracking details by email once your order has been dispatched.
Please allow some time for the tracking information to become active after receiving your shipping confirmation.
Shipping Address
Please make sure that your shipping address is complete and correct before placing your order.
If you notice an error after completing your purchase, please contact us as soon as possible at hello@valeriadomingueznieves.com.
We will do our best to update the address before dispatch, but we cannot guarantee that changes can be made once an order has been processed or shipped.
Undeliverable or Returned Packages
If a package is returned to us because of an incorrect or incomplete address provided by the customer, failure to collect the package, or another circumstance attributable to the recipient, please contact us to arrange a new shipment.
Additional shipping costs may apply before the order can be sent again.
Questions
If you have any questions about your order or shipment, please contact us at:
hello@valeriadomingueznieves.comShipping Policy